REFUND / CANCELLATION POLICY

• At Suryan Organic, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

• Suryan Organic is not responsible for any damage caused after delivery.

• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery.

• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-

• Returns and exchanges requests will be subject to checking and vetting by Suryan Organic.

• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.

• Shipping charge would not be included in the refund value of your order as these are non-refundable charges.

• Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.

• No Refund shall be made once goods are sold.

• Shipping charges incurred on Free Trials are non-refundable.

• All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:

• Sold in a physically damaged condition.

• Product packaging not opened, product not used.

• SURYAN ORGANIC accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made should be correct and proper in all respects.

• Before placing an order you are advised to check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

• Product prices listed on the website are current. . Prices are subject to change without advance notice.

• All prices on this website are given in US Dollar. For Credit / Debit cards used on the site, the banks applicable exchange rate and charges will apply.

• Out of Stock situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case this is not available for any reason, we will contact you within 2 business days and give you the option to exchange or cancel the order based on your convenience

• There would be admin charge of USD 5 as well as transaction charge anywhere between 1.65% to 2.36% for any refund processed. If the amount is less than USD 5 it would not be eligible for any refund.